Any service company would benefit from these 20 tips. Print them out, hang them on your wall and reference daily to make sure they're done in the next six months.
- Make my website my largest marketing investment in 2012. It's easily the area that most PMPs spend the least time and resources on.
- Treat my website like it were my service vehicle or storefront. First impressions count.
- Remove the stock image of the ladybug and invest a few dollars on an original image from your regional area. That also includes the stock images of the family that isn't mine that five other PMPs have on their site.
- Remove all moving text, scrolling text or counters from my website.
- Develop consistent "how-to" information in the form of a blog or article series to both deliver to my customers and attract new customers through search engines.
- Send an e-newsletter to my customers, and include those helpful blog or article posts, linking customers back to my site for more information.
- Give my technicians a couple dollars for every e-mail address they can get on a home visit so I have people to send my e-newsletter to.
- Follow all my customers on Facebook and Twitter. I will include those helpful articles on my Facebook and Twitter accounts so people continue to follow me and appreciate my expertise.
- Develop a "Guide to Pest Management" as a trusted resource for my customers. I would make it available for download on my site, but also make some printouts to take on home visits or to pass out at shows.
- Start experimenting with some "how-to" video and integrate those with my blog posts.
- Take pictures of customer problems and post to Facebook with their permission.
- Install Google Analytics on my site and have a report sent to me every week. Notice where my traffic is coming from and figure out why it's coming from there.
- Keep a list of the top 20 keyword variations that drive people to my site and consistently know where I am on Google at all times.
- Figure out how to use FourSquare for my business.
- Make sure to ask my customers for positive reviews on Yelp.
- Send a press release every month on something going on in my company or my involvement in the local community. In that release I would link to specific keywords, which would help my search engine optimization (SEO) rankings.
- Make sure I have a solid Google Maps listing.
- Create Google Alerts for my brand name, my competitors and anything related to my products or services in my area.
- Set up a Twitter alert for anyone who mentions pest management 50 miles around main ZIP code.
- Take my advertising budget, cut it in half, and invest the rest in assets (content) that I can use to attract customers to my website for a long, long time.
10 Tips to Get the Most Out of Your Pest Control Blog What if we only had to create great content and the rest would happen magically? We'd get more fans, more followers, more web traffic and more business. Unfortunately, although creating great content is a necessary first step, you need to do more. Once you develop a consistent, compelling message through your blog content, there are a number of things you need to be doing to really make that content go to work for you. Here are 10 things you should be doing right now to integrate your blog posts into the rest of your traditional marketing efforts. 1. Promote the Blog on Your Website. Make sure there is a link to your blog on your website and, if possible, promote your latest blog posts on the main site. 2. Leverage Your E-mail Signature. Include your blog link in your e-mail signature line. Make sure your employees do the same. 3. Blog on Print. Put your blog address on your business cards, direct mail and print advertising. 4. Where Are Your Customers? Yes, you have customers on Twitter and Facebook, but are there certain groups on LinkedIn you should be active in? Are there other regional/local online communities you should be involved in? Find out which ones and be sure you have a presence. Link back to the blog as your main contact point. Also, find key bloggers in your region. Sign up for their RSS feeds. Read their posts and comment when necessary. Doing this may be the most valuable thing you do to help people find your blog. 5. Sign Up Your Customers. When you are making trips to your customers' homes, be sure to tell them your company sends helpful tips on protecting health and property and various pest management information. If they are interested, get their e-mail address and sign them up. This is a great way to continually send out great content and notices to your customers without selling to them all the time. 6. Fan Yourself. Many business owners forget to tell employees to fan their own sites on Facebook and follow on Twitter. Be sure employees know that you'd love if they shared relevant posts with their networks as well. 7. Follow/Fan Your Customers. People love to be listened to. 8. Follow/Fan Your Regional Influencers. These are folks like local media outlets, retail outlets and any place that you do business on a regular basis. This is a great way to show you are active in your local online community. 9. Show Your Human Side. Although much of your content distribution via Twitter and Facebook can be automated, you must show your human side by responding to customers (you know, like a real person would). 10. Leverage Google Alerts. Google Alerts is a free service that lets you track what people are talking about on the web. You only need a Gmail address to sign up. Then when people talk about your company, the products you carry or key terms like "pest management Atlanta" you can get an instant notification via e-mail. This will help tell you who's talking about what and where, and IF you should get involved in the conversation by commenting. — Joe Pulizzi |
The author is CEO at Social Tract (www.socialtract.com). He is also founder of the Content Marketing Institute (www.contentmarketinginstitute.com). Contact him at jpulizzi@giemedia.com.
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